Bravo SmartBro

When we lost our Smart Bro internet connection yesterday, my sister panicked and readily reported the problem using the 24-hour customer service. I was thinking it could be the usual I.P. problem, which normally resolves itself after a few hours (and I have no frickin’ idea why), but I said yes anyway when the technical support personnel scheduled a home visit so a technician can check what could be causing the intermittent connection. I was still asleep the next day when my cellular phone, which I set to near-maximum volume for my alarm, rang. The technician was already outside my door and I had to grudgingly let him in to check my PC. After a few minutes of adjusting settings on my computer, he asked to check the antenna on the roof (him and another guy, not me). Apparently (and I had to take his word for it because obviously I can’t see it for myself), because it’s been 2 years since it was installed up there, the antenna is already blocked by several trees around the area and that is what’s been causing the lapses in my connection. He proposed to set it up higher; I had to pay P761 for the service and the materials to be used. I wondered for a moment about the legitimacy of the transaction, but then I didn’t want to deal with losing my connection again so I had to say yes. It’s a good thing I have cash in my wallet. When I thought about it, it might have been better if they have one of those credit card readers used by delivery services; with credit card processing, I may be able to check if it what I’m paying for will be directly received by the company. Plus, if they have provision for use of credit cards by their customers, they may be able to attract more people to acquire their service. Anyway, I’m just glad that I have my Internet back. And Smart’s getting quite prompt in providing customer service. Kudos to them; although I’m still wishing they have better speed for the amount I’m paying for every month.